What do I get with my purchase?
Each listing here at Stitch Salon contains files in Pes, Jef, Dst, Exp Vip, Vp3, Hus, Xxx, and Pec Formats, compressed into a zipped folder for ease of downloading.
What is a zipped file, and how do I open it?
Everything you purchase here will come to you in a compressed format, otherwise known as a zipped file. Compressed files take up less storage space, and can be transferred to you more quickly and efficiently than uncompressed files.
Opening your zipped file will vary depending on the computer system you use, so we’ve broken it down here for you:
Your purchase can be found in your browser in the Downloads folder. Simply double-click the zipped folder to open it and reveal the uncompressed files within. You can then copy the files and save them to your desktop or any folder on your computer.
Windows 7, 8.1, and 10
- Locate the zipped folder that you want to unzip (extract) files or folders from.
- Do one of the following:
- To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
- To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.
How do I get my purchase?
Once your payment is confirmed, you will be able to download your files directly from this site under the My Account tab. Alternatively, you can download your purchase from your confirmation email. Please keep in mind that each listing may only be downloaded 3 times before your link expires.
Can I use my mobile device (phone or tablet) to download my purchase?
No, you cannot use a mobile device to download zipped folders, as these devices do not have the capability to deal with these types of files. If you attempt to download from a mobile device, this will simply use up your downloads without any files to show for it. Instead, please download all purchases from a computer.
Do you offer any other file types?
Yes, we do! Should you require a file type that is not listed, please contact us prior to making your purchase. If we are able to provide the file type you need, we will create a custom listing for you and send you a direct purchase link.
May I sell products that I create with the designs I purchase here?
These files are available for PERSONAL and SMALL BUSINESS COMMERCIAL use. This means that you may use each file you purchase to create any physical object to use personally, give to a friend, or sell a maximum of 100 items you have personally made via your small business.
However, you MAY NOT:
- Use the files, or any part of them, to sell digitally in any format.
- Share these files with anybody, including loading the designs to Facebook groups. This includes the Freebie files, as they are only free for a set period of time.
Do you offer refunds?
By the very nature of digital downloads, these files are not “returnable”. As such, we do not offer refunds or exchanges for any reason. For this reason, we ask that you take the time to verify that you are purchasing file types that will work with your machine, and for your needs.